Cancellation & Refund Policy

How billing works

Your plan is billed monthly in advance, in US dollars. The first month is paid in full before work starts, and each following month is charged on the same date. You will receive an email reminder before each card charge and a receipt afterwards. Invoices are always available on your private client page.

Cancelling

Cancel at any time on your client page or by emailing us. Your plan stays active until the end of the month you have paid for, and then stops; nothing further is charged after that.

Your plan has a 12-month Minimum Term. If you cancel before it ends, you pay the remaining balance of the Minimum Term (the Monthly Fees for every month of the term that has not yet been paid), as set out in the Terms & Conditions.

Refunds

Because work begins as soon as you pay, Monthly Fees are generally non-refundable, and we do not refund part-months or unused Artworks (they expire at the end of each month).

We will refund or credit you, at your choice, if:

• we charge you in error, for example twice or after a valid cancellation takes effect;
• we are unable to deliver the Service you paid for and cannot put it right within a reasonable time;
• a refund is required by law.

Please tell us about a billing problem within 30 days of the charge. Approved refunds are returned to the original payment method within 10 business days, less any bank or currency-conversion charges we cannot recover.

If something goes wrong with a payment

If your payment is declined we will email you and try again after 3 and 5 days. You can fix this at any time on your client page by paying with another card. If a payment is still unpaid, the plan is paused until you pay.

Questions

Contact us at info@atdigitalagency.com or +264 81 422 4686. Please contact us before raising a dispute with your bank so we can sort it out quickly.